r789 Privacy Policy

1. Introduction

r789 ("the Platform," "we," "us," or "our") is committed to protecting the privacy of all registered users and visitors. This Privacy Policy describes how r789 collects, processes, stores, and protects personal data in connection with the operation of the r789 online casino and sports betting platform accessible at r789.one.

This Policy applies to all individuals who access or use the r789 Platform, including registered account holders and unregistered visitors. By using r789, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must not use the r789 Platform.

This Privacy Policy should be read in conjunction with the r789 Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2. Data Controller

For the purposes of this Privacy Policy, r789 is the data controller responsible for your personal data. Questions, requests, or complaints relating to the processing of your personal data may be submitted to r789 at: [email protected]

r789 will respond to all data-related enquiries within 30 calendar days of receipt. For complex or high-volume requests, an extension of up to an additional 60 days may apply, and r789 will notify you accordingly.

3. Personal Data We Collect

r789 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, CNIC or passport number (collected during KYC verification).
• Contact Data: Email address, which serves as your primary login identifier and the channel through which r789 communicates account notices, withdrawal confirmations, and support responses.
• Financial Data: Payment method details (JazzCash account number, Easypaisa account number, bank account details for HBL/UBL/Meezan Bank/Bank Alfalah transfers, or USDT TRC20 wallet address used for withdrawals). r789 does not store full card or bank credentials; only the identifiers necessary to process your withdrawal to a verified payment method are retained.
• Transaction Data: Records of deposits, withdrawals, bonus credits, game wagers, and bet settlements associated with your r789 account.
• Technical Data: IP address, browser type and version, device type and operating system, session timestamps, and referring URL, collected automatically when you access r789.
• Usage Data: Information about how you navigate the r789 Platform, including game categories visited, session duration, and features accessed.
• Communications Data: Content of your communications with r789 support, including live chat transcripts and emails, retained for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

r789 collects personal data through the following means:

• Direct collection — when you complete account registration, submit KYC documents, make a deposit or withdrawal request, or contact r789 support.
• Automated collection — through server logs, session cookies, and analytics tools that operate when you access and navigate the r789 Platform.
• Third-party collection — from payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT TRC20 network) and identity verification service providers engaged by r789 to conduct KYC.

5. Legal Basis for Processing

r789 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact, financial, and transaction data is necessary to operate your r789 account, process deposits and withdrawals, and provide access to games and betting markets.
• Legal obligation: r789 is obligated to conduct KYC verification, retain transaction records, and cooperate with lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: r789 processes technical and usage data to maintain platform security, detect fraud, prevent bonus abuse, and improve the user experience for all players on the platform.
• Consent: Where r789 sends you promotional communications or optional service notifications, such communications are based on your prior consent, which you may withdraw at any time via your account notification settings or by contacting r789 support.

6. How r789 Uses Your Personal Data

r789 uses collected personal data for the following purposes:

• Creating and maintaining your r789 account and verifying your identity and age during KYC;
• Processing deposits from and withdrawals to your verified payment methods;
• Administering bonuses, cashback rewards, and VIP tier benefits;
• Providing customer support and resolving disputes;
• Detecting, investigating, and preventing fraudulent activity, money laundering, and platform abuse;
• Enforcing the r789 Terms & Conditions, including responsible gaming restrictions such as self-exclusion;
• Complying with applicable legal and regulatory obligations;
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts;
• Sending promotional communications where you have given consent to receive them.

r789 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except in fraud detection contexts where human review follows any automated flag.

7. Data Sharing and Disclosure

r789 does not sell, rent, or trade your personal data to third parties for marketing purposes. r789 shares your personal data only in the following circumstances:

• Payment processors: r789 shares the minimum necessary financial data with JazzCash, Easypaisa, and Pakistani bank partners to execute deposits and withdrawals on your behalf.
• KYC providers: Identity verification service providers receive your submitted identity documents to conduct age and identity verification. These providers are bound by data processing agreements with r789.
• Game providers: r789's third-party game providers (live casino studios, slot game developers) may receive your account identifier and session data to operate games and detect cheating. These providers do not receive your name, CNIC, or payment information.
• Legal authorities: r789 will disclose personal data to competent regulatory, law enforcement, or judicial authorities where required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of r789's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. Cookies and Tracking Technologies

r789 uses cookies and similar tracking technologies to operate the Platform effectively. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to r789 and security cookies that help prevent cross-site request forgery. These cannot be disabled without disrupting the Platform.
• Functional cookies: Remember your preferences, such as language settings and display options, to provide a personalised experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with r789 pages to help r789 improve the Platform. This data does not identify you personally.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in to and use the r789 Platform.

9. Data Retention

r789 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal retention obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years from account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years to comply with financial record-keeping requirements.
• Support communications are retained for up to two (2) years from the date of the communication to support dispute resolution.
• Technical and usage data is retained for up to twelve (12) months before automated deletion or anonymisation.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised. Self-exclusion records are retained indefinitely to prevent re-registration in violation of responsible gaming restrictions.

10. Data Security

r789 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and r789's servers;
• bcrypt hashing of user passwords — r789 does not store passwords in readable form;
• Access controls limiting r789 staff access to personal data on a strict need-to-know basis;
• Regular security assessments of r789's infrastructure and third-party integrations;
• Automated anomaly detection for login attempts and account activity.

No data transmission over the internet can be guaranteed as completely secure. While r789 takes all reasonable precautions, you acknowledge and accept the inherent risks of transmitting information online. If you suspect a security incident involving your r789 account, contact [email protected] immediately.

11. Your Rights Over Your Personal Data

Subject to applicable law and r789's legal obligations, you hold the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data r789 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where r789 no longer has a legal basis for retaining it. Note that r789 is obligated to retain certain data (KYC records, transaction logs) for legally defined minimum periods regardless of an erasure request.
• Right to restriction: You may request that r789 restrict the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of data is being resolved.
• Right to data portability: You may request that r789 provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, submit a written request to [email protected]. r789 will respond within 30 calendar days and may require you to verify your identity before processing the request.

12. Children's Privacy

r789 is strictly an 18+ platform. r789 does not knowingly collect personal data from individuals under the age of 18. If r789 becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on r789, please contact [email protected] immediately.

13. Changes to This Privacy Policy

r789 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, r789's data practices, or the Platform's functionality. Where changes are material, r789 will notify registered users via email to their registered address. The "Last updated" date at the top of this document reflects the date of the most recent revision. Continued use of r789 following notification of a policy change constitutes acceptance of the revised Policy.

14. Contact Us

For all privacy-related enquiries, data access requests, or complaints regarding r789's handling of your personal data, please contact:

r789 Data Privacy
Email: [email protected]

r789 is committed to resolving all privacy complaints promptly and fairly. If you are not satisfied with r789's response to your complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.